I’m on a journey in learning about customer service. As I went along my career, I realised that this has become somewhat of a passion & also something which intrigues me. I also notice that I seem to have come across quite a few Wow-moments by service providers – from hawkers to high-end restaurant wait-staff. So in some sense, I’m kinda a Wow-magnet.
Am an advocate of the positive – therefore, I’ll go with this drift on this blog: http://wowserves.wordpress.com.